Introduction
At Fullway® Tires, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website fullway-tires.com (the “Site”) and use our online products and services (collectively, “Services”).
Please read this Privacy Policy carefully. By visiting the Site and using our Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.
What Information Do We Collect?
Information You Provide to Us:
We collect information you provide directly to us when you use our Site or Services. This includes:
- Account information: We collect information when you create an account, including your name, email address, phone number, login credentials, and profile information.
- Order information: We collect information about the products and services you purchase from us, including items purchased, quantities, delivery address, billing address, and payment information.
- Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Information Collected Automatically
We also collect some information automatically:
- Log Information: We collect information about your use of our Site and Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.
- Device Information: We collect information about the computer or mobile device you use to access our Site or Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the precise location of your device when you access our Site or Services. We use this information to verify your location and prevent fraud.
- Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you and your activity across our Site and Services. This includes information about your browsing behavior, purchase history, and how you interact with our advertisements and emails.
Information from Other Sources
We may obtain information about you from other third-party sources and add it to our account information. This may include:
- Demographic information, such as age, gender, and income level.
- Publicly available profile information from social media sites if you connect your account with us.
- Credit history information from credit bureaus, which we use to process payments if you apply for financing through us.
How Do We Use the Information Collected?
We use the information we collect for the following purposes:
- Provide, maintain, and improve our Site and Services.
- Process orders and payments you make through our Site and Services.
- Communicate with you about your account, orders, payments, and requests you make through our Site and Services.
- Personalize your experience using our Site and Services such as providing customized product recommendations and special offers.
- Provide customer service and support.
- Send you technical notices, product updates, security alerts, administrative messages, marketing emails, and other promotional communications. You may opt-out of non-essential communications at any time.
- Prevent and detect fraud, abuse, security risks, and unauthorized access to our Site and Services.
- Conduct research and analysis to maintain, protect, develop, and improve our Site and Services.
- Ensure we comply with our legal obligations, policies, and procedures.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice and getting your consent.
How Is Your Information Shared?
Service Providers: We may share your personal information with service providers that need access to your information to provide operational or other support services. This includes payment processors, shipping services, marketing providers, customer support, web hosting, and other IT services providers. We obligate these service providers to protect your information and only use it for the purposes for which it was provided.
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, bankruptcy, asset sale, or transition of service to another provider, your personal information may be transferred as a business asset to the new business owner. We will notify you of such a change in control or transfer if it involves your personal information.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal process. This includes responding to court orders, subpoenas, or government requests. We may share your information with law enforcement agencies or regulators as needed to comply with the law or protect our and our users’ rights and property.
To Protect Rights and Safety: We may disclose your information when we believe disclosure is necessary to protect your or our rights, property, or safety or the rights, property, or safety of others.
With Your Consent: Other than the categories described above, we will not share or disclose your personal information without your additional consent.
Your Rights and Choices
You may exercise certain rights regarding your personal information. We will respect your individual rights and choices.
- You can access your personal information to review, correct, or delete what we have on file.
- You can object to or restrict how we collect, use, or share some of your information. This includes opting out of non-essential communications from us.
- You can revoke consent to our processing of your personal information. However, this will not affect past processing activities.
- You have the right to receive your personal information in a machine-readable format or have us transfer it to another provider if technically feasible.
- You can file a complaint with us or your local data protection authority regarding our privacy practices.
We will consider all requests and provide our response within a reasonable timeframe. Please note that certain information may be exempt from such requests in some circumstances, which we will communicate if applicable.
To make privacy requests, please contact our Data Protection Officer at the address provided at the end of this policy.
Data Retention
We will retain your personal information for as long as needed to fulfill the purposes for which it was collected or to comply with our legal obligations, resolve disputes, and enforce agreements.
Criteria used to determine retention periods include:
- How long is the personal information needed to provide our products or services or operate our business?
- Is the personal information sensitive?
- Is the information subject to legal retention requirements?
- What is the impact of erasing or destroying the information?
After it is no longer necessary to retain your personal information, we will securely delete, destroy, or anonymize it.
Children’s Privacy
Our Site and Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to delete such information.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as those in your jurisdiction.
We only transfer your personal information to countries deemed as having adequate legal protections for personal data by the European Commission or other relevant regulatory bodies. When we transfer your information internationally, we use appropriate safeguards to protect it such as model data protection clauses adopted by the European Commission.
Security of Your Information
We take all reasonable steps to protect your personal information from misuse, interference, loss, destruction, or unauthorized access with appropriate technical, physical, and organizational security measures. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us. You do so at your own risk.
External Websites
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time to reflect new privacy practices or changes to the law. If we make material changes, we will notify you by revising the date at the top of this policy, prominently posting an announcement on our Site, or sending you an email or other communication. We encourage you to review this Privacy Policy periodically to stay up to date on our latest practices.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Fullway® Tires
Attn: Data Protection Officer
123 Main Street
New York, NY 10001
Email: [email protected]
Effective Date
This Privacy Policy is effective as of January 1, 2024.
